Privacy Policy
This Privacy Policy explains how Catchara (“we,” “us,” or “our”) collects, uses, and shares information when you use our website, AI phone receptionist product, and related services (the “Services”).
1. Who we are
Catchara provides a self-serve AI phone receptionist for United States businesses. Contact: hello@catchara.com.
2. Information we collect
- Account & billing data: name, business name, email, phone, payment details (processed by Stripe or similar).
- Lead form data: information you submit on landing pages (e.g. Phoenix HVAC form): name, business, phone, email, approximate call volume.
- Call content: audio, transcripts, caller phone numbers, booking details, and messages necessary to operate the receptionist.
- Usage data: logs, device/browser info, IP address, pages viewed, and referral URLs.
- Cookies & pixels: we may use cookies and advertising pixels (e.g. Meta Pixel) to measure campaigns. You can control cookies via your browser.
3. How we use information
- Provide, maintain, and improve the Services
- Answer and process phone calls on your behalf as configured
- Send transactional messages (confirmations, receipts, security alerts)
- Respond to sales/support inquiries from forms you submit
- Detect abuse, secure accounts, and comply with law
- Measure marketing performance (where you consent or as permitted by law)
4. How we share information
We do not sell your personal information. We share data with:
- Service providers (hosting, telephony, speech AI, analytics, payment processors) under contractual obligations
- Your connected tools (calendar, CRM, webhooks) as you configure
- Legal authorities when required by law or to protect rights and safety
Callers interacting with your Catchara line are processed as directed by you (the business customer). You are responsible for providing any required notices to your callers.
5. TCPA & communications
If you use Catchara to send SMS or place calls, you must comply with the Telephone Consumer Protection Act and similar laws, including obtaining required consents from recipients.
6. Data retention
We retain account, call, and transcript data for as long as needed to provide the Services and for legitimate business or legal purposes. You may request deletion of account data subject to legal retention requirements.
7. Security
We use industry-standard safeguards (encryption in transit, access controls). No method of transmission or storage is 100% secure.
8. Your choices
- Update account details in your dashboard
- Opt out of marketing emails via the unsubscribe link
- Request access, correction, or deletion by emailing hello@catchara.com
- US state privacy rights (e.g. CCPA/CPRA): contact us to exercise rights to know, delete, or correct
9. Children
The Services are not directed to children under 16. We do not knowingly collect their personal information.
10. Changes
We may update this Policy. We will post the revised date above and, if changes are material, provide additional notice.
11. Contact
Questions: hello@catchara.com